What Is Customer Service Brainly
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They do not respond to emails.
I was also charged $96 for a subscription afterward having a free trail only the affair is… i do not want the service. Ive reached out SEVERAL times at this point and heard absolutely nix back. I've waited the asked fourth dimension of 72 hours monday-friday, and yet.. nothing. all i want is a refund but it seems that'south completely impossible to exercise since no ane has reached out to contact me back. smh practise non!! sign up with BRAINLY!
Appointment of experience : Oct xiii, 2022
They took 36 dollars out my bank later…
They took 36 dollars out my banking company after I canceled order earlier complimentary trail was over they scam and take your money don't not buy anything on this app !!!
Date of experience : October 14, 2022
I subscribed for the free trial and now…
I subscribed for the free trial and now I've been charged $96 with no response from brainly for days . I need a refund I have not used this service at all . I looked at once question during my trial and never over again . I demand a refund immediately.
They charged my PayPal and I have had to file a dispute considering they will non respond
Engagement of experience : October 03, 2022
Reply from Brainly
Hi Jessica,
Thank you for getting in affect. Sorry to hear almost the confusion with your Brainly subscription!
To further assist you, please provide your e-mail address.
I wait forrad to hearing from you!
Best,
Brainly Team
I subscribed to Brainly awhile dorsum ago…
I subscribed to Brainly awhile back ago while I was in school and as presently as I graduated I went to my Apple tree ID and hit "unsubscribe" thinking it would cancel my subscription.. because that's what it's suppose to do. ii years later I've been charged without realizing. Says "no refund" merely I deserve a refund. Waiting 72hrs to exist contacted with.
Date of experience : September 25, 2022
Answer from Brainly
Hello Caiden,
Thank you lot for getting in touch. Sorry to hear about the defoliation with your Brainly subscription!
Unfortunately, I could not locate a Brainly subscription linked to the email address you used to write to us caiden.gress02@icloud.com.
To further assist you lot, delight provide the following information:
The first and last name of the cardholder
The final iv digits of the credit card that was charged
Payment method: PayPal & Invoice ID, Credit Card, Apple tree Pay, Google Pay, Apple App Store
Date of charge
I look forrard to hearing from you!
Best,
Brainly Squad
Brainly has been helpful; yet Unfortunately, there is much room for Improvement!
Brainly has been tremendously helpful in providing many right, detailed solutions by "Quality Assurance" & "Teachers" who provide clear explanations within their answers to questions I take posted—particularly w/in the Mathematics category. So take many other users! The downside is that there are many incomplete answers {due east.grand. "The answer is B"; or "The Answer is: B: personification."
or in Mathematics: "Answer: 3x/2y." Sometimes these are correct; however, sometimes they are incorrect—w/o whatever calculations or explanations.
Also, there are and then many answers that are copied from other websites—or even from Brainly questions posted years ago! I besides encounter a lot of "spam" or featherbrained answers. Too, very often, I see comments posted in response to questions—or to comments—that go into foreign conversations as a chat forum that is like some social media platform! Sometimes, there are offensive/ insulting—or even offensive of obscene/profane—or even—sexually graphic linguistic communication—and sometimes, this is implied past using asterisks or blanks! Often, in that location are the verbal same open questions posted twice by the same person w/in the aforementioned category—posted minutes autonomously.
Some questions inquire why one'south contents were deleted! Taken as a whole, these downgrade the Brainly community. Also, when content is deleted past Brainly Moderation for "against the Customs Guidelines" without whatever feedback—this is not helpful; since people think it was done for "no reason"—& as such, this is inadequate and unproductive.
I suggest that Brainly better inform start-time users about the Brainly Community Guidelines upon signing up!
Date of experience : October 10, 2022
I sign into Brainly.com using my…
I sign into Brainly.com using my AppleID, don't require a password. In order to Login a password is required, in guild to cancel the account a password is required. Contact past chat (the but pick) with Brainly means assistance from an electronic "assistant" answers your questions. Robot answers, can't answer a specific question
Date of experience : August 30, 2022
Reply from Brainly
Hello,
We have canceled your Brainly Plus Trial on your business relationship Lollyr43. You will not exist charged for a subscription at the end of your trial period.
Equally per your request, your Brainly account Lollyr43 has now been deleted.
In case of any more questions, we're here to help!
**At Brainly, we take smashing intendance to ensure the highest level of security around your information while staying transparent near the information we collect nigh you lot and how we employ it. With that in mind, if you lot have any questions regarding the use of personal information and exercising your rights related to this employ, please contact u.s.a. - privacy@brainly.com. Despite this, if you feel that the law has been infringed while processing your personal data, yous are entitled to social club a complaint with the President of Personal Data Protection Part.
As part of your data privacy rights, you have the power to access your information, obtain a re-create, rectify them, erase them, limit their usage, too every bit data portability rights and object to their apply by Brainly. Remember that any consent given on the Brainly platform is voluntary and can be withdrawn at any time. Afterward completing your request, we will no longer use your personal data for this purpose, and it will be archived for the duration of the limitation period.
Best,
Brainly Team
Brainly having bad moderation
most of my answer are always getting deleted without reason, endeavour to not hire more moderator brainly will getting bad reputation because many moderator on the website. about of my respond ain't bullsh*t and non trolling. bumass site not recommended to answer you will become mental downed when ur answer deleted by brainly childish moderator
Date of experience : July 22, 2022
Respond from Brainly
Hullo, and lamentable for your bad experience with Brainly.
Can yous delight transport an email to contact@brainly.com explaining what happened, along with your username, then we can help you out?
We'll be waiting for your electronic mail.
Cheers.
Everyone on brainly just trolls
Everyone on brainly just trolls, no one ever gives bodily answers this is ridiculous I'k trying to learn
Appointment of experience : September 23, 2022
Reply from Brainly
Hi,
We're sorry you had this experience using Brainly. Whenever you get a wrong answer or a "troll", make sure y'all report it so our Moderators tin take care of it.
https://faq-us.brainly.com/hc/en-us/manufactures/5194952856082-How-practice-I-report-a-user-#:~:text=If%20you%20see%20something%20inappropriately,at%20community%40brainly.com.
Let united states know if you need anything else - we want a safe community and nosotros're ever trying to help.
Cheers!
Not worth watching lots and lots lots of ads
I was stuck on a lesson that is so disruptive and I needed to answer them presently then I found this piece of junk. I was forced to have a account and not only that ,the ads. LITERALY, I had to push button "I desire to run into the respond" button three times and I had to watch an ad AND had to watch their video on what's skillful near their subscription! WHAT?! THAT IS Mode TOO MUCH TO DO THAT JUST TO GET AN Reply!!!!
I understand that this program needs money but that many stupid popups and ads is and so ridiculous. I'1000 switching to something else!
Date of experience : May nineteen, 2022
Answer from Brainly
Hi Kason,
Thanks for contacting united states of america. Nosotros repent for any thwarting with your Brainly experience. Your comments volition be shared with the rest of the Brainly team for consideration equally we continue to develop Brainly for the time to come!
If you want, y'all can share more info most this problem by sending an email to contact@brainly.com.
Let united states know if y'all have whatsoever additional questions, concerns or feedback. Your thoughts are very much appreciated.
Best,
Brainly Squad
Brainly ads wont work, and I can't get the answer now
I needed some help with a question I was doing on a quiz and to get the answer unlocked I had to sentinel an ad. To continue on to the advertising yous click the skip button and it says loading a video. Well, I could have waited for hours and it would not have loaded my ad. I can't get assistance now and I don't know what to do.
Date of experience : May 12, 2022
Reply from Brainly
Howdy,
Thanks for contacting u.s.a.. We apologize for any disappointment with your Brainly experience. Your comments will be shared with the rest of the Brainly team for consideration as nosotros go along to develop Brainly for the future!
If you want, you lot can share more info near this problem by sending an email to contact@brainly.com.
Let u.s. know if you have any additional questions, concerns or feedback. Your thoughts are very much appreciated.
Best,
Brainly Team
I did a 7 day free trial with Brainly five…
I did a vii day gratuitous trial with Brainly 5 months ago and I cannot seem to detect my account to cancel the subscription I have logged in and sent them several emails letting them know of the problem still I become no response and the coin continues to be taken out of my account monthly when I get to the subscription part on the business relationship it states I accept the free programme! I am contacting my bank to claim fraud and block them!!!! Please do not enter whatever bank info information technology's a fraud!!!
Date of experience : March 17, 2022
Reply from Brainly
Hi,
Thank you for the message.
We're lamentable for any confusion with your Brainly Plus subscription, but we can certainly assistance with this!
Delight confirm the following items by sending an electronic mail to contact@brainly.com, so that nosotros tin can find your subscription:
* Your Brainly username, email, or Apple individual relay email linked to your Brainly Plus subscription
* The first and final name of the cardholder
* The final 4 digits of the credit card that was used to purchase your subscription
* Payment method (PayPal & Invoice ID, CC, Apple Pay, Google Pay, or Apple App Shop)
* Date of charge
Once we have this information, we tin can help farther.
All-time,
Brainly Squad
I would give null stars if that was an…
I would give zero stars if that was an option. My son signed upwardly with this app for assist with schoolhouse work at least 2 years ago. Nosotros accept been trying to cancel the subscription for near as long as he'south had it considering it was useless. Now we tin can't observe an agile subscription anywhere simply I'one thousand all the same being charged. No response to emails or phone calls. Information technology's a scam & the website should be shut down completely. At this indicate, I'm contacting an chaser simply because of the principle.
Date of feel : January 23, 2022
Reply from Brainly
Hi,
Thank you for the message.
We're deplorable for any confusion with your Brainly Plus subscription, but we can certainly aid with this!
Please confirm the following items past sending an e-mail to contact@brainly.com, then that we can find your subscription:
* Your Brainly username, email, or Apple private relay email linked to your Brainly Plus subscription
* The first and concluding proper noun of the cardholder
* The last 4 digits of the credit card that was used to buy your subscription
* Payment method (PayPal & Invoice ID, CC, Apple tree Pay, Google Pay, or Apple tree App Shop)
* Appointment of charge
In one case we have this information, we can help further.
Best,
Brainly Team
Brainly is charging me for a…
Brainly is charging me for a subscription I don't take. I've tried logging in with every e-mail and non ane is registered. I've tried contacting the company multiple times and NO RESPONSE. I come across a form action lawsuit in their time to come for FRAUD.
Date of experience : April 26, 2022
Reply from Brainly
Hello,
Thank you for the message.
We're sorry for whatever defoliation with your Brainly Plus subscription, but we tin certainly help with this!
Please confirm the following items past sending an email to contact@brainly.com, so that we can discover your subscription:
* Your Brainly username, email, or Apple tree private relay email linked to your Brainly Plus subscription
* The outset and final name of the cardholder
* The final 4 digits of the credit card that was used to purchase your subscription
* Payment method (PayPal & Invoice ID, CC, Apple Pay, Google Pay, or Apple App Store)
* Date of accuse
In one case we take this information, nosotros can help further.
Best,
Brainly Squad
My experience with Brainly is equally…
My experience with Brainly is as follows,
Seen the advertizing on Goggle box, opened this page to see reviews and base My determination on them.
Seems like brainy should seriously re think thier business concern model and fix problems people are complaining about, unless theyr just looking to get fast money and not care how thier app works. Sounds similar a scam to me.
Date of experience : October 10, 2021
I used this site ONCE last summer and…
I used this site Once last summer and so canceled. I am looking on my credit statements and have over three charges from brainly in the LAST Ii MONTHS. These are definitely scammers running this website. STOP CHARGING MY Card. The website wont even permit me log in to see why charges are recurring. Information technology says my password has been reset and I need to change it. I click "forgot password" and it's suppose to send an e-mail for me to modify it. IVE TRIED THIS SEVERAL TIMES AND HAVE YET TO GET AN Email.
Appointment of experience : November 16, 2021
Seriously this is honestly pathetic
Seriously this is honestly pathetic. The subscription clearly said $ii/mo and charged me $24. Why the hell would it be an selection to pick $ii/mo if you're just going to charge me for a year's subscription anyways? The site is honestly awful likewise, the merely answers y'all'll get are answers from children answering nonsensically.
Date of experience : August 11, 2021
Reply from Brainly
Distressing for any disappointment with the answers you lot've received on Brainly. Your feedback will be shared with the rest of the squad. If y'all come across whatever incorrect answers on Brainly, please report them to our moderators so that we can keep Brainly'due south respond quality high!
Literally horrible
Literally horrible. Nobody actually tries to help and mods delete messages when people effort to help because they get reported for not being first or "meridian answer". I inquire questions all the time and never get replies, nobody cares for helping others and the app is literally terrible. People answer pointlessly when they don't know, just for the points. Remove them. Not the useful things.
Date of experience : March x, 2021
Answer from Brainly
Sorry for any disappointment with the answers you've received on Brainly. Your feedback will be shared with the remainder of the team! Be certain to ask your questions in the correct field of study sections, and equally clearly as possible, to ensure you lot get the best responses.
Do non give this visitor your menu…
Do not give this visitor your bill of fare information. This company has been stealing money from me for years. I cannot get the subscription canceled because patently you lot cannot speak to anyone. The only way to cancel is to log into the account but it says I take an invalid countersign, when I request a password reset, I never go the email. This membership is connected to an business relationship that I practice not use or keep money in whatever longer. They overdraft my account every year. They strength payment through even though the card is canceled and I get hit with overdraft fees every year. When I reach out via chat and e-mail (simply mode to communicate with them) and need the membership be closed but they charge me over again the next year. I have probably paid over $300 in subscription and overdraft fees from this fraud visitor. Do non do it!!!!
Date of experience : July 07, 2022
Respond from Brainly
Hi Leasha,
Thanks for taking the time to share your comments with us. Nosotros greatly appreciate our users' feedback every bit we're e'er looking to improve!
We're very sorry to hear you've encountered some issues when trying to cancel your subscription. We would similar to assure you information technology has never been our intention to make it difficult for our users to cancel their subscriptions when they feel they practise not need our services anymore.
Brainly Plus subscriptions are recurring, which ways they renew periodically until canceled. If for whatever reason our users cannot do it on their account, we are always happy to cancel their subscription on our end and welcome any feedback regarding whatever difficulties they might take encountered. Please annotation we e'er recommend having only one Brainly business relationship to avoid confusion.
Looking at your correspondence with the states, I can run across nosotros got back to you and inform you that you lot did not have an active subscription on your Brainly account associated with the email address you wrote us from. We suggested the charges might have been linked with another Brainly account, and we asked y'all to provide us with more than details to be able to locate it. Unfortunately, they have never been provided.
Nosotros have replied once again to your latest message and are looking frontward to hearing back from you. Once we receive the information requested, we will be able to help you further!
I had requested to cancel my free trial…
I had requested to abolish my complimentary trial when I signed upward for Brainly. I was not able to log in to my account and when I tried to reset my password, I never an email to recover my password.
I contacted your customer back up and requested to cancel my subscription considering I wasn't able to practice information technology.
I never received a reply from them and suddenly, $24 deducted from my business relationship and I oasis't fifty-fifty logged in in one case.
Engagement of feel : Dec 24, 2020
Reply from Brainly
Hritik,
Please resend your e-mail to subscriptions@brainly.com so that our support squad can look and your account and, if information technology's still necessary, procedure a refund for your subscription.
This website is HORRIBLE!
This website is HORRIBLE! I accept been using it since 2020 and information technology started out well. Then information technology started to go downhill. I would ask for help constantly losing points and NO ONE WILL HELP. It would be ii hours later on after I asked v times before I get an acceptable answer. Another affair is when I help people my answers go deleted for no reason. Today I logged on and all my answers were deleted by echo2155 for nil. Please find some other website to aid y'all not brainly.
Date of experience : March 11, 2021
Answer from Brainly
Sorry for any confusion with moderator actions on your account. For more details, write to us at community@brainly.com - we can assist!
What Is Customer Service Brainly,
Source: https://www.trustpilot.com/review/brainly.com
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